Helpdesk Automation

UVS provide complete process driven solution to automate the helpdesk using the Artificial Intelligence (AI) , Machine learning (ML) and Robotic Process Automation(RPA). Our solution allows the no touch resolution and enhance the Helpdesk efficiency manifolds.

  • Automated Helpdesk Triaging using machine learning
  • Active Directory Password reset. Support email Phone, Chat and many other channels
  • Fully Integrated with Helpdesk Ticketing systems
  • Automated Monitoring of Application Access Management
  • No Touch Resolution
  • Integration with SolarWinds Application for Automated Security Monitoring

Key Benefits

  • Significant Improve customer experience
  • Immediate Efficiency Improvement of Helpdesk
  • No Touch ticket resolution
  • Complete Auditability
  • Improve SLA’s
  • Reduce Cost


UVS Infotech LLC
603, 7th Street Suite 302
Laurel, MD 20707

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+1 301-725-4500

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