UVS provide complete process driven solution to automate the helpdesk using the Artificial Intelligence (AI) , Machine learning (ML) and Robotic Process Automation(RPA). Our solution allows the no touch resolution and enhance the Helpdesk efficiency manifolds.

• Automated Helpdesk Triaging using machine learning
• Active Directory Password reset. Support email Phone, Chat and many other channels
• Fully Integrated with Helpdesk Ticketing systems
• Automated Monitoring of Application Access Management
• No Touch Resolution
• Integration with SolarWinds Application for Automated Security Monitoring